Toolkit Contents:
Policy Statement
Incident Management policy and process overview.
ITIL Incident PowerPoint presentations
Incident Process
Detailed flow charts and work instructions
Role Definitions
Job Descriptions for Incident and service desk
Customer Survey
Templates for surveys and incident tracking



NOTE: This is an ITIL v3 Compliant kit, having been produced in accordance with
the latest version of the ITIL Framework.

Copyright 2009
All rights reserved.
ITIL Incident Management: Survey
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A critical component for Incident Management is documenting user perceptions of the service they are receiving. A short questionnaire that highlights the critical points of the process; use multiple times to gather larger group perceptions. This solution spreadsheet gives you the necessary prompts to capture and report. Screen shots from the system are shown below:

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Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be utilizing the wide range of templates and presentations within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE