ITIL INCIDENT
MANAGEMENT PROCESS Toolkit: Survey and Tracking
A critical component for Incident Management is documenting user
perceptions of the service they are receiving. A short questionnaire
that highlights the critical points of the process; use multiple
times to gather larger group perceptions. This solution
spreadsheet gives you the necessary prompts to capture and report. Screen shots from the system are shown below:
Obtaining the Toolkit
This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be
utilizing the wide range of templates and presentations within seconds.
To obtain the toolkit now, simply visit our PURCHASE PAGE