Toolkit Contents:
Policy Statement
Incident Management policy and process overview.
ITIL Incident PowerPoint presentations
Incident Process
Detailed flow charts and work instructions
Role Definitions
Job Descriptions for Incident and service desk
Customer Survey
Templates for surveys and incident tracking



NOTE: This is an ITIL v3 Compliant kit, having been produced in accordance with
the latest version of the ITIL Framework.

Copyright 2009
All rights reserved.
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ITIL Incident Management Made Easy: FAQ

We are often asked the same questions by different people with respect to the toolkits, and other related matters. Hopefully the following questions and answers will be of use:

1. What does the toolkit contain?

The kit is a collection of documents (word files, PowerPoint, Excel) that are unprotected and fully editable. Sample of various documents can be seen by selecting from the preview list on the left.

2. How do I use the toolkit?

Each toolkit contains a table of contents that clearly explains the purpose for each document. You can use the material to help implement process elements, run workshops and even control the people involved. The toolkit cannot be sold to others by you, but there are corporate licensing options available. Contact us to find out about our licensing options.

3. Why is the price of the toolkit so cheap?

By selling the toolkit online, our overheads are low. At the same time, because this is an extremely popular kit, we are able to benefit from 'economies of scale' and pass those savings on to our customers. In addition, our prime ethos is one of good value for the customer.

4. What happens when I have purchased the toolkit?

You will normally be presented with download details on the final purchase screen. These are also sent by email to you. If your credit card company requires a manual check, you will be sent the details by email (usually within a couple of hours).

5. How do I download the toolkit?

You simply click on the link provided. Your browser will then ask you to save the file on your PC. You then double-click this and the toolkit contents are presented for you to extract to whichever folder you wish. It could hardly be easier.

A Guarantee

Finally, we guarantee that this website accurately describes the contents of the toolkit. We pride ourselves on this fact, which is why most of the pages contain genuine extracts from the deliverable.

Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be studying for the exam within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE