Toolkit Contents:
Policy Statement
Incident Management policy and process overview.
ITIL Incident PowerPoint presentations
Incident Process
Detailed flow charts and work instructions
Role Definitions
Job Descriptions for Incident and service desk
Customer Survey
Templates for surveys and incident tracking



NOTE: This is an ITIL v3 Compliant kit, having been produced in accordance with
the latest version of the ITIL Framework.

Copyright 2009
All rights reserved.
ITIL Incident Management: ROLES
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Controlling the Incident Management and Service Desk team is an essential part of an efficient process.

Provided in the toolkit are a selection of job descriptions and definitions that cover Incident Management process roles as well as Service Desk staff.

The following samples illustrate the details and depth of this items:

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Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be utilizing the wide range of templates and presentations within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE