Toolkit Contents:
Policy Statement
Incident Management policy and process overview.
ITIL Incident PowerPoint presentations
Incident Process
Detailed flow charts and work instructions
Role Definitions
Job Descriptions for Incident and service desk
Customer Survey
Templates for surveys and incident tracking



NOTE: This is an ITIL v3 Compliant kit, having been produced in accordance with the latest version of the ITIL Framework.

Copyright 2009
All rights reserved.
Quintica Pty Ltd
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An Official ITIL v3 compliant toolkit

This toolkit has been developed according to the definitions and guidelines found in the latest version of ITIL. All work is completely original.

Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be utilizing the wide range of templates and presentations within seconds.  

To obtain the toolkit now, simply visit our PURCHASE PAGE