Toolkit Contents:
Policy Statement
Incident Management policy and process overview.
ITIL Incident PowerPoint presentations
Incident Process
Detailed flow charts and work instructions
Role Definitions
Job Descriptions for Incident and service desk
Customer Survey
Templates for surveys and incident tracking



NOTE: This is an ITIL v3 Compliant kit, having been produced in accordance with
the latest version of the ITIL Framework.

Copyright 2009
All rights reserved.
Change Management PRESENTATION
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These are detailed presentations, designed to take you through the syllabus using the power of PowerPoint. Each foil is carefully crafted to communicate the requisite knowledge in simple terms. Presentations are provided for short awareness presentation and full day workshop.

To illustrate the depth and content of this item, we have provided a number of samples:

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Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be utilizing the wide range of templates and presentations within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE